Dear Customer,

The present GENERAL CONDITIONS OF USE AND PURCHASE POLICIES regulate the use of the website www.senda.com.co which is the official Website of SENDA NELLY ROJAS, Jewels with history, power and magic to which visitors and/or or users or customers must comply, in addition, information is provided about their products and offers the possibility of purchasing them; therefore we suggest that you read it before starting to use it.

Habeas Data Policies

Please note that by subscribing you may be sent emails about store updates, new products and other updates.

https://drive.google.com/file/d/1q5VL-24F8t1V4DgT5UoBKc-V5-KQp_bC/view?usp=sharing

TERMS OF USE

By entering and using the website, you as a user acknowledge that you have read, understood and agree to comply with all the conditions and terms. Access to and use of this website is free of charge. Browsing the website , conditions and implies the user's acceptance of all the conditions of use. If you do not agree with the conditions, you must refrain from accessing this website.

Senda Nelly Rojas reserves the right to modify the Terms and Conditions or any other content of the website, when it deems appropriate. Modifications will be made at www.senda.com.co, and it is the user's responsibility to review them.

The user's behavior when browsing the website must be correct and lawful, recognizing that the data provided on this platform is unique and exclusive to Senda Nelly Rojas.

DURATION AND TERMINATION

The Senda Nelly Rojas Website and its services have an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.

INTELLECTUAL PROPERTY

The content provided to the user on the website (images, graphics, photographs, texts, icons, software, graphic design, etc.) is considered the sole and exclusive work of Senda Nelly Rojas or its respective authors, therefore its total or partial reproduction without written authorization from its owner is prohibited. In the event that there are contents owned by authors other than Senda Nelly Rojas, the latter will obtain prior authorization in accordance with the provisions of the regulations that protect copyright.

DISCLAIMER OF WARRANTY

The content of the Website is of a general nature and is for informational purposes only, without fully guaranteeing access to all the content, nor its validity or timeliness, suitability or usefulness for a specific purpose.

Senda Nelly Rojas excludes, to the extent permitted by applicable legislation in the Republic of Colombia, any liability for damages of any kind arising from:

The impossibility of accessing the website or the lack of veracity, accuracy, and/or timeliness of the contents and defects of any kind transmitted, distributed, stored, or made available to those who have accessed it through the website or the services offered in a traditional manner or by electronic means (online).

The presence of viruses or other elements in the contents that may cause alterations in computer systems, electronic documents or user data.

PURCHASE POLICIES

The following conditions and policies will regulate the use of the website www.senda.com.co as the official website of Senda Nelly Rojas, which visitors and/or users must adhere to. Through this platform, the user is provided with information about its products and offers the possibility of purchasing them; therefore, a prior reading is suggested before using it.

Redemption of bonds

Redemption Limit: Each person is entitled to redeem only one bonus per promotion. More than one bonus may not be redeemed, either in the same transaction or in separate transactions.

Terms of Use: Vouchers are valid only for the person to whom they have been assigned and are not transferable. Only one redemption is allowed per person, household or email address.

PROMOTIONS COUPONS AND DISCOUNTS

1. Special gift: SENDA jewelry box

Valid from August 1, 2024 while supplies last.

For domestic purchases, this discount applies to purchases equal to or greater than $900,000 COP made through our direct channels (www.senda.com.co, WhatsApp +573104658601 and our own stores) in a single transaction.

For international purchases, this applies to purchases equal to or greater than $500 USD made through our direct channels (www.senda.com.co, WhatsApp +573104658601 and our own stores) in a single transaction.

Applies with other promotions.

Offer valid only at time of purchase.

Gift products cannot be combined. Only one jeweler applies per transaction.

2. Free shipping on orders over $500,000 COP

Enjoy free shipping on purchases over $500,000 COP.

Valid only for standard domestic shipments.

Applies only to purchases made through our website www.senda.com.co or WhatsApp +573104658601.

Promotion valid until December 31, 2024.

Applies with other promotions.

3. Birthday Coupon - 20% OFF

Receive a 20% discount on your birthday month.

The voucher is personal and non-transferable and is valid for 30 days from the date the voucher is sent.

Offer available only through our direct channels (www.senda.com.co, WhatsApp +573104658601 and our own stores) in a single transaction.

Not combinable with other coupons or discounts.

Applies to national and international purchases.

If you want more information, contact our customer service line WhatsApp +573104658601 or through the email servicioalcliente@senda.com.co

4. Newsletter Coupon - 15% OFF

Receive a 15% discount on your next purchase by subscribing to our newsletter through our direct channels (www.senda.com.co, WhatsApp +573104658601 and our own stores).

The voucher is personal and non-transferable and is valid for 30 days from the date the voucher is sent.

Offer available only through our direct channels (www.senda.com.co, WhatsApp +573104658601 and our own stores) in a single transaction.

Not combinable with other coupons or discounts.

Applies to national and international purchases.

If you want more information, contact our customer service line WhatsApp +573104658601 or through the email servicioalcliente@senda.com.co

5. Black Days - Up to 20% OFF

From November 29 to December 2, 2024, enjoy UP TO 20% OFF on selected SENDA Nelly Rojas references.

Offer valid through our direct channels: Own stores, e-commerce ( www.senda.com.co ) and WhatsApp.

Cannot be combined with other coupons or discounts.

Applies only to domestic purchases in COP.

All jewelry purchased by customers at this event is FINAL SALE. That is, no exchanges or returns apply to them.

Free shipping applies from $500,000 COP

If you want more information, contact our customer service line WhatsApp +573104658601 or through the email servicioalcliente@senda.com.co

PRICES, TIMES, DELIVERIES AND LOSSES

Product prices

The prices of the products indicated on the website www.senda.com.co include VAT and other taxes that may apply (applicable in the Republic of Colombia) . However, these prices exclude the costs corresponding to the shipping of the products and the taxes generated by the authorities of other countries on sales made outside of Colombia.

For each order, Senda Nelly Rojas will charge the buyer a price for the processing and transport costs. This cost will be indicated before the moment of order confirmation and payment and will vary depending on the place of delivery and the quantity of products in the order.

Shipping and insurance costs are the responsibility of the buyer.

In order to make the transport insurance effective and to correct any error in delivery, it is essential that any incident regarding the goods received or their packaging be noted in the observations section of the carrier's delivery document.

Product prices are subject to change without notice. Senda Nelly Rojas reserves the right to discontinue or modify products.

Any changes will not affect orders for which a shipping confirmation has already been sent.

Delivery times

Shipments are made through a national and international courier service. Once the order is confirmed, the order is prepared and dispatched.

For products in stock, dispatch is made on the next business day after purchase is confirmed.

Delivery time for shipments within the Republic of Colombia will be 5 business days, and for international shipments 7 business days, Monday through Friday, from the moment the order is confirmed. Items subject to special or personalized orders may take longer than expected.

Orders shipped outside of Colombia may be subject to taxes and tariffs of the destination country. These charges, based on the declared value of the orders, are not included in the quoted shipping value and must be paid by the customer upon delivery if incurred. If the customer refuses to pay taxes and fees and the package is lost in customs, the customer will be responsible for the cost of the return.

These times are estimated and do not depend directly on Senda Nelly Rojas, so they may vary for logistical reasons, extraordinary circumstances or force majeure events. In the event of a delay in deliveries, Senda Nelly Rojas will inform its customers when it becomes aware of it. Delays in delivery will not be considered in cases where the order has been made available to the customer by the transport company within the agreed period and could not be delivered due to a cause attributable to the customer.

As soon as the order leaves the warehouse, Senda Nelly Rojas will send an email to the customer notifying them that their order has been accepted and is being sent with the tracking number of the transport company so that they can track it.

Shipping companies do not work on weekends, so for purchases made on Friday, the shipping process will begin on Monday.

Product delivery

Senda Nelly Rojas undertakes to deliver the order in perfect condition to the destination address that the customer indicates in the order form on the website.

In the event that the delivery address provided by the customer in the order form is incomplete or incorrect or if the information provided is invalid, a surcharge for changes will be applied to the customer.

If the customer is absent at the time of delivery of the product to the address provided, the courier company will inform the subscriber via the email provided, the delivery exception to which the customer must contact the call center of the transport company, FedEx, to obtain details and dictate the guidelines for delivery.

In the event that the relevant communication has not been made with the customer according to the above specifications, the order will be returned to the warehouse and the customer must assume the costs of shipping and return of the goods to the origin, as well as any management costs.

Once the courier company delivers the package to the customer and the customer finds an anomaly in the packaging that has affected the product, the customer must inform Senda Nelly Rojas, who agrees to notify the transport company via email within 48 hours of delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).

For claim purposes, it is important to have a photographic record of the condition in which the box was received and the damage caused to the product.

Loss of products.

In the event of a partial or total loss of a shipment, Senda Nelly Rojas must be notified of the incident within 48 hours of delivery in order to file a claim with the courier company, who will begin the relevant investigation into the case.

You can check the status of your order and shipments by contacting the Senda Nelly Rojas customer service department through the email servicioalcliente@senda.com.co or the following telephone numbers: +57 (2) 5144788, + 57 3122955769 or +57 310 465 8601.

Senda Nelly Rojas' customer service department will be available from Monday to Friday, from 8:00 am to 6:00 pm local time (Bogotá-Colombia), except for official holidays in Colombia.

(add link to virtual customer service hours)

You can also make your query through the FedEx website www.fedex.com in the tracking option. Available 24 hours a day

For security reasons, no order will be accepted if it is not possible to identify the recipient of the order and their address.

PRODUCT AVAILABILITY

The number of available units of each product is kept up to date with the stock in the warehouse. Under no circumstances will Senda Nelly Rojas intentionally put more units of products on sale than it does not have.

If for any reason the product selected by the customer is not available after the order has been placed, the customer will be informed by email of the cancellation of the order for the unavailable product. It should be noted that the cancellation of the unavailable order does not entitle the customer to the total cancellation of the order. In the event that

If the customer wishes to return the delivered product, he/she must consult the process stipulated in the returns section.

PAY

Each of the prices of the products/items offered on the website www.senda.com.co will be subject to the corresponding shipping charges. The shipping charge will be specified in the purchase order. The customer must make the payment for their order through the payments offered by PayU. Payment by card is made under the security protocols of PayU or any other online payment platform. See: https://legal.payulatam.com/ES/politica_de_privacidad.HTML

The customer agrees to pay the full value of the product at the time of placing the order so that it can be dispatched.

In the event of improper or fraudulent charges on the card used for purchases, the user must immediately notify Senda Nelly Rojas, by phone or email, in order to take appropriate action.

The user is advised that the provision of a secure connection service for all purchases made exempts Senda Nelly Rojas from liability for failures in communications with banking or credit institutions, as well as for damages that may be caused to users as a result of an action or omission by said institutions. 

FORMALIZATION OF ORDERS

Once the terms and conditions have been met, and the purchase confirmation has been successful, Senda Nelly Rojas will send an email to the customer with the purchase order, with all the details of the order.

CANCELLATION OF ORDERS

Order cancellations will be accepted as long as they are requested before the order is shipped (24 hours). To make a cancellation request, you must send an email to servicioalcliente@senda.com.co .

Once payment has been made for the order, if the customer decides to cancel the product, he or she must pay the bank costs, which correspond to 12% of the value of the order and financial costs attributed to the sale.

WARRANTY

For Senda Nelly Rojas it is an obligation to comply with the terms established by law, regarding the issue of quality, suitability, safety and good condition of the products offered, therefore the guarantee offered for the products is 30 calendar days from the time of purchase and only for manufacturing defects.

For changes, there is a five (05) calendar days period; the product must be in its original packaging without having been used. The guarantee on the products is thirty (30) calendar days on defects associated with materials, manufacturing and/or making under normal conditions of use. Senda Nelly Rojas does not make changes to products that are damaged by improper use such as knocks, exposure to the elements, humidity, use of chemicals or failure to comply with the instructions indicated at the time of purchase and implied in the certificate of authenticity. The guarantee is covered by repair or change according to the criteria of SENDA Nelly Rojas and the provisions of the regulations that govern the matter. It is a cause for loss of the guarantee if the client decides to make modifications to the jewel and/or accessory.

Products on sale or promotion cannot be exchanged or returned.

WARRANTY DISCLAIMER

Senda Nelly Rojas will be exonerated from the liability arising from the guarantee, when it proves that the defect comes from:

• Improper use of the product by the Customer (blows, falls or broken stones).
• If the Customer did not follow the instructions for the care of the jewelry. (see Jewelry Care).

REFUNDS AND RETURNS

Refunds

The refund will be equal to the cost of the returned products. Only in the event that the product delivered is defective or incorrect, Senda Nelly Rojas will also refund the customer the corresponding shipping costs. Refunds will be made through PayU or any financial platform. 

Returns

Products purchased from Senda Nelly Rojas through its online store may be returned and refunded, provided that the following conditions are met:

• If the reason for the return is the responsibility of the Senda Nelly Rojas brand, because the product received is defective or does not correspond to the product ordered as confirmed in the order.
• Notify the email address servicioalcliente@senda.com.co of your intention to return the product within 24 hours of receiving the order, indicating in the subject: RETURN REQUEST .
• Send the jewelry to be returned within 3 business days from the date of receipt to the address indicated in response to the initial notification, sending via email a copy of the guide provided by the shipping company. The shipping costs will be reimbursed.
• The product must be in perfect condition, retaining its original packaging and labeling.
• For the return shipment of the product, the same box in which it was received must be used. If the same box cannot be used, the customer must return it in a box that protects the product until its final destination so that the product is received again with the maximum possible guarantees.
• In addition, the customer must include a copy of the delivery receipt inside the package, indicating the returned products and the reason for the return.
• Only in the event that the delivered product is defective or incorrect, SENDA NELLY ROJAS will refund the customer the amount paid for their order and the corresponding shipping costs. The refund will be processed through our PayU payment platform according to its refund and return policies, or through the technological platform that is decided.
• If the reason is another, the cost of these return expenses will be borne by the customer and he/she must communicate his/her intention to return to SENDA NELLY ROJAS within a maximum period of 24 hours after receiving the product. 

APPLICABLE LAW AND JURISDICTION

The provision of the website service and these General Conditions of Use and Purchase Policies of the Website and any specific ones that may be established are governed by Colombian law. Law 1480 of 2011 "Consumer Statute" The Internet pages, their design and graphic presentation, are protected by the provisions of Law 23 of 1982, articles 12 and 30 and Decision 351 of the Cartagena Agreement (for the Colombian case) and by the provisions of the Copyright Act. of 1976 of the United States of America.

PRIVACY NOTICE AND PERSONAL DATA HANDLING AUTHORIZATION

In the event that the visitor enters personal data into any of the systems related to or incorporated into the Website, SENDA NELLY ROJAS will treat the data confidentially and will be used exclusively for purposes related to the services provided by the brand.

SENDA NELLY ROJAS undertakes not to transfer, sell or share the data received on the Website without the express approval of the data owner.

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Online Store's Privacy Policy. By using this website, you consent to the processing of said information and declare that the data you provide us is true and corresponds to reality.

VIRTUAL SALES RECEPTION AND SHIPPING HOURS

• If your purchase is received before 12:00 p.m., it counts as a working day. After this time, the next working day will be counted, Monday to Friday. This delivery period begins to be effective at the moment the product is shipped.
• Items purchased at www.Senda.com.co will be shipped via an international courier company and will be delivered within approximately 3 to 7 business days.
• To avoid delivery problems (incorrect addresses, inability to find someone at home, etc.), it is essential to complete the corresponding form correctly.
• Orders can be tracked through the Fedex.com website, which will indicate at all times where the merchandise is located until it is finally received.
• The shipping cost is calculated based on the jewellery purchased. The exact shipping cost will be calculated when adding each item to the shopping cart and will be shown in detail on the purchase summary page before the customer confirms the order by clicking on the “Confirm payment” button and before entering the payment details.
• Shipping costs may be modified at any time without prior notice. Such change will be applicable from the moment the modification is included in the help pages and the contract published on this Website. In any case, the shipping costs that appear at the time of placing the order will be valid.
• Delivery times in Colombia: (5) five business days.
• International delivery times: (7) seven working days.
• Additional information: The day before delivery, you will be sent an email with the tracking number of your order and the sales invoice in PDF format.
• Delivery hours will be Monday through Friday from 8:00 a.m. to 6:00 p.m.